Customer Service

Standard Delivery is complimentary for all Jo Malone Online orders.

Jo Malone online orders are shipped and delivered on business days (Monday through Friday, excluding public holidays).

Order are typically dispatched from our warehouse within 1-2 working days. Thereafter, delivery timescale is dependent on your location.

Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.

Standard service
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
Most Standard orders are delivered within 3-5 business days from the order's ship date.
Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.

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To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We're sorry Jo Malone London Online only delivers online orders to SA addresses.

Can’t find the information you are looking for? Contact us