Customer Service

If you are a Registered Member of Jo Malone Online, go to My Account, and click on 'Edit Personal Information' under 'Personal Information'. On the bottom of the page, uncheck the box under ‘Join Us.’

You may also click on the link provided on emails from Jo Malone Online to be removed from the mailing list.

To register and create your Member Profile, click here. By registering with us, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more. To learn more about Member Benefits click here.

By registering with Jo Malone Online you may take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.

As a Registered Member you will receive exclusive benefits only available when you shop online.
1. Exclusive Offers Reserved just for our registered members.
2. New Product News: you will receive Jo Malone Online email news highlighting what's new at Jo Malone Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
3. Fast Checkout: by storing your billing and shipping information Jo Malone Online can make shopping quicker and easier.
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At Jo Malone Online we respect your privacy. We will never give your personal information to anyone unless you request us to do so.

Jo Malone Online Privacy Policy